In how many ways can you screw sushi delivery? One of the Warsaw restaurants, Sushi 77 from Zelazna 41, is determined to find out.
Count to three
Sushi 77 gets into trouble whenever your order exceeds two sets. With three sets, there is 90% probability that you will receive only two soy sauces. You would expect that it would help if after couple of such cases you specifically demanded ex ante that they make sure about that, but you would be wrong.
Still, nothing compared to ordering even more sets – things are getting out of control then. Yesterday when we ordered 6 sets, we received 6 sets, 5 soy sauces and 0 sticks. On the second try to deliver 6 missing sticks and one sauce, the driver appeared with 5 sticks and, for some reason, 4 sauces, reaching required number of 6 sticks only after the third and final round.
Six sigma excellence
Jack Welch would find Sushi 77 to be an attentive listener to his six sigma preaching – one inconsistent product per 3 millions and all this stuff. We are still figuring out how to prevent octopus (no one likes it) from randomly appearing in our orders. According to the menu, it is not a part of the pieces we ask for, but it matters little. Composition of ?standard? sets seems quite flexible.
We order from a lot of places, but Sushi 77 is the only one not able to attach the invoice to the delivery ? instead, it is supposed to be sent by mail within a couple of days. It never is. I have a dedicated spreadsheet for tracking invoices flow. Average delay for booking invoice is one month.
Basing on the available evidences we can conclude that Sushi 77 has one of the worst, if not the worst, service in Warsaw.
Nevertheless, we are still ordering tons of food from them.
Others providers have sometimes faster delivery, often worse-tasting sushi, and always at least twice as high prices. It seems that if you have a good product and good pricing, you can fail in almost everything else. And with this optimistic conclusion I will leave you, thank you for your attention.